Privacy Policy

Last updated: July 31, 2026

Disclaimer
This English version is provided for convenience only. In the event of any discrepancy or inconsistency between the English version and the original French version, the French version shall prevail.

At Crochet From Mars, protecting your privacy is important. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights you have regarding your personal information.

By using this website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The controller responsible for processing your personal data is:

Crochet From Mars

Sole Proprietorship (Micro-Enterprise)

Operated by Marie Marseille

22 rue de Lille

30000 Nîmes

France

Email: contact.crochetfrommars@gmail.com

2. Personal Data We Collect

Depending on how you use the website, we may collect the following information:

First and last name;
Postal address;
Email address;
Telephone number (if provided);
Order and billing information;
Purchase history;
Messages sent through the contact form;
Technical information such as your IP address, browser type, device information, pages visited and cookies.

Payment card details are never stored by Crochet From Mars. All payment information is processed securely by our payment service providers.

3. Why We Collect Your Data

Your personal data is collected only when necessary in order to:

process and deliver your orders;
provide access to purchased digital crochet patterns;
respond to your enquiries;
provide customer support;
comply with legal, accounting and tax obligations;
improve the functionality and security of the website;
prevent fraud and protect our business.

We never sell or rent your personal data to third parties.

4. Legal Basis for Processing

Your personal data is processed on one or more of the following legal bases under the General Data Protection Regulation (GDPR):

performance of a contract when you place an order;
compliance with legal obligations;
our legitimate interests in operating, securing and improving the website;
your consent where required, particularly regarding non-essential cookies.

5. Who Receives Your Data

Your personal data may be shared only with trusted service providers when necessary to operate the website and fulfil your order, including:

Hostinger (website hosting);
payment service providers;
shipping providers such as La Poste and Mondial Relay;
technical service providers required for the operation of the website.

These providers receive only the information necessary to perform their services.

6. Data Retention

Your personal data is kept only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

Certain information, such as invoices and accounting records, may be retained for the period required under French law.

7. Data Security

Reasonable technical and organisational measures are implemented to protect your personal data against unauthorised access, disclosure, alteration or destruction.

Although every reasonable effort is made to safeguard your information, no method of data transmission over the Internet can be guaranteed to be completely secure.

8. Your Rights

If you are located within the European Economic Area (EEA), you have the following rights under the GDPR:

the right to access your personal data;
the right to rectify inaccurate information;
the right to request deletion of your data where applicable;
the right to restrict processing;
the right to object to certain processing activities;
the right to data portability;
the right to withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact:

contact.crochetfrommars@gmail.com

If you believe your rights have not been respected, you also have the right to lodge a complaint with the competent data protection authority, including the French Data Protection Authority (CNIL).

9. Cookies

This website uses cookies that are necessary for its operation and, where applicable, cookies used to improve your browsing experience.

For more information, please refer to our Cookie Policy.

10. External Links

This website may contain links to third-party websites.

Crochet From Mars is not responsible for the privacy practices or content of those external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.